FAQ's: You Asked, We Answered!

Our Response to Covid-19

Hiya!

Emma here, co-founder and co-parent behind TBCo. We've been keeping track of some questions that have been popping up, so I've taken some time to answer them below! If you've got more, send them my way in the comments and I'll happily get back to you!

Stay Colsie,

Emma xx

Most Popular Questions

I’m going to be in Edinburgh! I would love to look at all your blankets! Where is your shop?

Our studio is situated in Leith! However, for now, our studio doors are closed. Want the good news? You can continue to shop with us online, where our Warehouse Team are wrapping and shipping all of your woolly orders safely. Take advantage of Free UK Delivery on orders over £49, whether it's a gift for a loved one from afar or hibernation in your own home, let The Tartan Blanket Co. provide some warmth and comfort to you and your loved ones..

If you want a store experience, you can feel and purchase our products at many other retailers such as Century General Store, Lovecrumbs & Biscuit. And if you're going to be in town you should definitely have a look at our Slow Living Weekend Guide and Blogger's Guide to Edinburgh for inspiration!

Oh, and if you're in London, why not check out our blankets at Liberty

Do you deliver to ______ ?

We deliver internationally! Enter your address at checkout and our shipping calculator will let you know if we ship to your country and give you an estimated delivery cost. Charges vary by country and item.

UK standard delivery is FREE for all orders over £49 and FREE UK returns.

Check out Delivery and Returns page to learn more about deliveries and dispatch time.

I can’t find my family’s Clan Tartan on your website- do you not carry all tartans? 

Unfortunately, we cannot make all clan tartan blankets that exist as there is a whole lot out there! Each tartan is unique and woven separately, which involves a lot of different yarn colours and loom set ups, so we are only able to sustainably produce a few carefully chosen tartan designs. However, we are always expanding our range, and we love to hear what tartans our Colsie Community want, so don't be afraid to send us a DM.

What are your embroidery options?

We offer a script or block text in a soft grey thread and can write pretty much anything- often even if it includes letters from a different language! Adding embroidery is an extra special touch, and therefore, takes a little longer. Please allow 5-7 working days for our Embroidery Team to perfect your special gift. Find out more details and see more examples in this blog post.

What do your blankets feel like?

So, so soft. We have made this handy chart that describes the feeling of each wool type!

Product Questions

What are your different scarf sizes?

Standard Scarf approx. 30cm x 200cm

Oversized Scarf approx. 50cm x 200cm

Blanket Scarf approx. 75cm x 200cm

*sizes vary according to wool type, so check the product listing for the closest estimate!

What are your different blanket sizes & options?

Full Blankets approx. 150cm x 200cm

Knee Blankets approx. 75cm x 200cm 

Backed Picnic Blankets approx. 150cm x 200cm

King Size Blankets approx. 175cm x 200cm

Baby Blankets approx 75cm x 110cm

Pet Blankets Large approx. 150cm x 90cm

Pet Blankets Small approx. 75cm x 90cm

*sizes vary according to wool type, so check the product listing for the closest estimate!

What does recycled wool mean?

Recycled wool is wool which has had a previous life, maybe as a jumper or pair of socks. It's broken down and re-spun into new yarn with other mixed recycled fibres saved from landfill to give the blanket strength and increase its longevity (meaning you can love it for longer)! Turning pre-loved into re-lovedYou can read more about that here: About Recycled Wool. 

Are Recycled blankets soft feeling or are they a bit rough in texture?

Even though we describe them as durable, they’re super soft. They’re also heavy and warm, which is great for the sofa or wrapping up against the Scottish winds!

    What are the differences in wool types?

    We have made this handy chart that compares them with an in-depth explanation. But here’s a sum up:
    • Best all-rounder: Recycled Wool Blanket - Durable, soft, warm, and great value.
    • Best for next-to-skin softness: Lambswool Blanket - Super soft, lightweight cosy, and perfect for little ones too.
    • Best for the ultimate treat - Cashmere Blanket - Warmest, softest, snuggliest wool; it's like being wrapped in a luxuriously warm cloud.

    Which wool type is the softest?

    Cashmere is the softest material EVER! But lambswool is super soft and a little bit more purse friendly!

    What is the best way to care for wool?

    This varies between each wool type. We have written a detailed blog post on how to wash wool and keep it soft for each wool type! 

    Where are your blankets made?

    We have spent a long time visiting mills around the world which we feel make some of the best wool blankets and we've built long lasting relationships with both of our partner mills. And you can see more info here.

    Our Recycled Wool is woven in India where there is a lot of landfill wool and other materials which help create our super sustainable blankets! Watch our IGTV where I chat with Claire, one of our buyers, about the whole process!

    Our lambswool and cashmere blankets and scarves are woven on a family-run farm in Inner Mongolia, where they have the softest, best quality wool we could find.

    Why aren’t they all made in Scotland?

    Scottish wool tends to be a little coarse due to the harsh weather conditions, and so is often used in tweeds, carpets and upholstery. Most British mills these days actually use wool from overseas such as New Zealand. After much research and travelling, we felt the best quality of lambswool and cashmere we could find came from Inner Mongolia and the best-recycled wool from India. So we chose to make them at source, working directly with our trusted manufacturing partners. We've written a lot more about it in this blog post: Why We No Longer Manufacture in Scotland.

      Shopping Questions

      Why does it take so long for items to come back in stock?

      Each blanket and scarf design is woven in batches, and sometimes there is a bit of a backlog at the mills. We also make sure to sea freight our product as much as we can as it is the most sustainable transport method for shipping overseas!

      Our logistics are continuously improving as we learn how to keep up with the demand for our key tartans and lifestyle designs, so hopefully, the waiting times continue to get shorter!

      I’m going to be in Edinburgh! I would love to look at all your blankets! Where is your shop?

      Our studio is situated in Leith! However, for now, our studio doors are closed. Want the good news? You can continue to shop with us online, where our Warehouse Team are wrapping and shipping all of your woolly orders safely. Take advantage of Free UK Delivery on orders over £49, whether it's a gift for a loved one from afar or hibernation in your own home, let The Tartan Blanket Co. provide some warmth and comfort to you and your loved ones..

      If you want a store experience, you can feel and purchase our products at many other retailers such as Century General StoreLovecrumbs BiscuitAnd if you're going to be in town you should definitely have a look at our Slow Living Weekend Guide and Blogger's Guide to Edinburgh for inspiration!

      Oh, and if you're in London, why not check out our blankets at Liberty

      Do you offer a discount for new customers?

      When you sign up to our newsletter, you're automatically entered into a quarterly prize draw to win a £100 TBCo. Gift Card! Signing up to our newsletter also grants you priority access to our new product launches and restocks, discount offers and sales previews! Don't say we didn't warn you about all this woolly goodness. Click to join the herd!

      Shipping Questions

      Do you deliver to ______ ?

      We deliver internationally, so the answer is probably yes! If you enter an address at checkout, you can access our shipping calculator which will give you an estimate of the cost and let you know if we ship to your country. Delivery charges vary by country and item. UK delivery is FREE for all orders over £49. Check out Delivery and Returns page to learn more about deliveries and dispatch time.

      If I’ve purchased a blanket as a present, will the person I send it to see anything that says how much I paid?

      We have gone paperless! Our packaging does not include any paperwork or receipts. They are ready for immediate gifting, meaning you can send woolly love mail straight to its recipient. Gifting really is that easy!

      If I place an order today, how quickly will I get it?

      It depends on the shipping method you choose, if you need embroidery and how large your order is. For embroidery, please allow an extra 5-7 working days for our Embroidery Team to perfect your special gift.

      Standard UK Delivery: 2-3 working days.

      Next Day UK Delivery: order before 2pm.

      Behind the Scenes TBCo. Team Questions

      What does colsie mean? 

      Colsie is all about making time for the things that matter! And as a family-run business that was very inspired to start our business so that we could have more time with our family, this is really important to us!

      colsie (kol-zee) / origin: Old Scots for ‘cosy’

      1. The habit of embracing winter darkness and finding comfort and warmth in life’s simple pleasures
      2. The feeling that comes with being present, inviting closeness, and appreciating the things that last
      3. The act of slow living and making time for the people and things that soothe our souls

      What did you do before you started The Tartan Blanket Co.?

      I was a fashion buyer for TKMaxx in London and I LOVED it! Great company, people and fab bargains! You can read a bit more about my and Fergus's past and why we started TBCo. here!

      What’s it like balancing family and work life?

      Sometimes I feel like we are nailing it, sometimes I feel like everything is falling apart, but for the most part, we make it work by working together as a team. I talked quite a bit about this in a podcast I recorded for Magnificent Mothers if you want to hear all about it!

      What does your husband do?

      I’m not sure?!?!?!? 

      Only kidding he does all the stuff I don’t have the patience and brain for like logistics, systems management, IT, customer journey management, and wholesale.

      How many kids do you have?

      We have 3, our 1 year old twins Amabel and Mara and a 3 year old Aila! If you want to know more about us, you can always tag along with me on social @emma_tartanblanketco!

      Which scarf is your favourite?
      I wear the dusky pink ALL the time!

      What’s your favourite gift box?

      The Build Your Own Baby Gift Box is mine and everyone in the office’s go-to present for new baby arrivals. We have bought sooo many between us all! I am also loving our Build Your Own Care Package, perfect for sending a much needed comforting hug to someone you can't be with right now

      What’s your relationship to Kilt Society?

      Kilt Society is our brother brand! Its origins are in a highlandwear company my husband, Fergus, started many years ago and is still his passion project. We’ve really loved figuring out how to modernise traditional Scottish design because it has such a strong foundation in terms of quality and material! Both brands are housed under our office name, Eagle & Fox, which often comes up as a question when people choose to collect their order from our warehouse. So now you know where to come if you ever need a stylish kilt or trews!

      How can I know when you guys are hiring?

      Keep an eye on eagleandfox.com!

       

       

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