Need to make a return?
Head over to our online returns portal and follow the steps to make your free returns label. You’ll need a few details, like your order number, but it’s very easy to use. Once you’ve made your label, print it out and attach it to your parcel. Drop the parcel into your nearest post office and we’ll let you know when we get it.
Please send your goods back to us at the address below. Please clearly mark 'returned goods' on the outside of the package and on the customs label if required.
3 Chariot Drive,
To make shipping back to us simpler and at local charges you can return to our local warehouses. Please send your goods back to us at the address below.
UKP - EZI - Eagle & Fox
3390 Rand Road Ste C
Ezi Returns - Eagle & Fox
M Burch - Eagle & Fox
Village Den Haut
Gouaux de Larboust
Please clearly mark 'returned goods' and your order number on the outside of the package.
If you need some advice on which service is best to use please just drop us an email.
If you have received an item which you believe has a manufacturer's fault with it, or it was damaged during transit, please just drop us an email with the details of the fault.
It's often helpful to attach a photo of the affected item/area to your email to help us resolve the issue quickly.
Buyers must return goods within 14 days of receiving the order.
It is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition. Please ensure that all bags/tags/labels are not damaged and still attached. To minimise processing time and speed up your exchange/refund, please ensure that any items returned are free from odour and pet hair, are folded as neatly as possible and sent in secure, protective wrapping. We make an effort to ensure the goods reach you in great condition - we'd really appreciate you returning the favour.
Buyers returning goods from outside the EU must clearly state on the outside of the package and on any customs documentation that the goods are 'Returned Goods' to allow them to clear customs without generating additional charges.
Unfortunately we cannot accept returns for any custom items unless they are faulty or have been damaged in transit.