Delivery and Returns

 

Looking for Christmas last order dates? You can find those here.

*Please note, our courier service will be busier with the demand over the Black Friday weekend, so please allow an extra few days for your woolly orders to arrive safely.*

We package each blanket and scarf as though it is a gift, because whether you are treating a loved one or yourself we want it to feel special. Everything is hand-wrapped with care and sent with love from Leith.

We are also environmentally conscious and will wrap up multiple items together to save on paper and packaging. If you would like your blankets or scarves individually wrapped, please select this option at checkout.

Every single purchase matters to us and we want you to know that; from our beautifully designed The Tartan Blanket Co. box to the tissue sealed with a sticker- every detail matters.

Our products are well protected and ready to be gifted so you can send it straight to the recipient! We include a seasonal, designed in-house, postcard so you can include a gift message. If you’re sending a gift straight to the recipient you can get in touch with one of the team and they’ll pop your message onto the postcard for you!

Dispatch Time

All of our products are in stock in our Edinburgh warehouse. We normally get orders shipped out the same day that we receive as long as they are ordered before 2pm(BST). If you're looking to place an order for UK next day delivery, this will need to be ordered before 2pm. Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched on the following Monday. We will, of course, keep you updated on its progress, so you’ll always know what’s happening. If you need your order quickly, do get in touch and we'll do our best to help.

Please note that if you've selected our embroidery service, this will add 5-7 working days to your order delivery time. 

Delivery Costs

Delivery charges vary by country and item.

UK delivery is FREE for all orders over £49.

For all other UK orders, delivery starts from £3.

International delivery is from £5.

We use Royal Mail or Interlink Express for UK and European deliveries and Royal Mail, DHL and FedEx for international deliveries.

Returns

We try to make returning goods as quick and easy as possible. Pop on over to our online returns form to create your free returns label. You’ll need a few details, easy ones like your order number and address, but don’t worry – we’re here for you if you get stuck.

If you’re after an exchange, please choose ‘Exchange’ from the ‘Reason for return’ dropdown and include a wee note in the parcel to let us know what you’d like instead. If you choose one of the other reasons, we’ll automatically refund it for you.

Once you’ve created your label, just attach it to your parcel and drop it into your local post office.

Unfortunately products which have been embroidered are unable to be returned or exchanged unless faulty. 

If you’re in the UK, it’s free. Sorry folks, but we can’t offer that worldwide.

From outside the UK, You can send it to:

The Tartan Blanket Co.
170B Great Junction Street
Edinburgh
EH6 5LJ
Scotland

Local Returns Address

To make shipping back to us simpler and at local charges you can return to our local warehouses.

This is super straightforward and all you need to do is create your own returns label and take it to the nearest drop off location provided.


Please note that if no service is displayed when creating a label it may mean there is no drop off location available within approximately 15 to 20km of the address entered.

In this case you can use the addresses below to send the order back to us:

USA

UKP - EZI - Eagle & Fox
3390 Rand Road Ste C
South Plainfield
NJ 07080-1307 
United States

Canada

Eagle & Fox – Ezi Returns
C/O Delivery
Net 45 Mural Street, #3
Richmond Hill, ON
L4B 1J4
Canada

Germany

Ezi Returns - Eagle & Fox
Industriestraße 30
21394 Kirchgellersen
Germany

France

M Burch - Eagle & Fox
Maison Tajan
Village Den Haut
Gouaux de Larboust
31110 France

 

Sweden

C/o MLT AB - EZI - Eagle & Fox
Spikgatan 1
753 23 Uppsala
SWEDEN


Please clearly mark 'returned goods' and your order number on the outside of the package.

If you’re not sure which service is best to use, please just get in touch.

We want you to be completely happy with your purchase so we accept returns, unused and in the original condition, up to 60 days after purchase. But if you have a problem with your purchase, please get in touch immediately. We’re here for you every step of the way!