Delivery and Returns


We package each blanket and scarf as though it is a gift, because whether you are treating a loved one or yourself we want it to feel special. Everything is hand-wrapped with care and sent with love from Leith.
We are also environmentally conscious and will wrap up multiple items together to save on paper and packaging. If you would like your blankets or scarves individually wrapped, please select the option at checkout.

Every single purchase matters to us and we want you to know that; from our beautifully designed The Tartan Blanket Co. box to the tissue sealed with a sticker- every detail matters.
Our products are well protected and ready to be gifted so you can send it straight to the recipient! We include a seasonal, designed in-house, postcard so you can include a gift message. If you’re sending a gift straight to the recipient you can get in touch with one of the team and they’ll pop your message onto the postcard for you!

Dispatch Time

All of our products are in stock in our Edinburgh warehouse. We normally get orders shipped out the same day that we receive them. Our post is usually collected between 3pm and 4pm so orders close to that time may not leave us until the next working day. Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched on the following Monday. We will, of course, keep you updated on its progress, so you’ll always know what’s happening. If you need your order quickly, do get in touch and we'll do our best to help.

Delivery Costs

Delivery charges vary by country and item.
UK delivery is FREE for all orders over £49.
For all other UK orders, delivery starts from £3 for up to 1kg.
International delivery is from £5.
We use Royal Mail or Interlink Express for UK and European deliveries and Royal Mail, DHL and FedEx for international deliveries.
 

Returns

We try to make returning goods as quick and easy as possible. Pop on over to our online returns form to create your free returns label. You’ll need a few details, easy ones like your order number and address, but don’t worry – we’re here for you if you get stuck.
If you’re after an exchange, please choose ‘Exchange’ from the ‘Reason for return’ dropdown and include a wee note in the parcel to let us know what you’d like instead. If you choose one of the other reasons, we’ll automatically refund it for you.
Once you’ve created your label, just attach it to your parcel and drop it into your local post office.
 
If you’re in the UK, it’s free. Sorry folks, but we can’t offer that worldwide.
From outside the UK, You can send it to:
The Tartan Blanket Co.
170B Great Junction Street
Edinburgh
EH 6 5LJ

Local Returns Address

To make shipping back to us simpler and at local charges you can return to our local warehouses. Please send your goods back to us at the address below.

USA

UKP Worldwide C/O ITS – Eagle & Fox
3390 Rand Rd STE D
South Plainfield NJ 07080-1307

Canada

Eagle & Fox - EziReturns
C/O Delivery Net
45 Mural Street, #3
Richmond Hill, ON L4B 1J4

Germany

Subke GmbH - Eagle & Fox
Industriestraße 30
21394 Kirchgellersen

France

M Burch - Eagle & Fox
Maison Tajan
Village Den Haut
Gouaux de Larboust
31110
Please clearly mark 'returned goods' and your order number on the outside of the package.

If you’re not sure which service is best to use, please just get in touch .
 
We want you to be completely happy with your purchase so we accept returns, unused and in the original condition, up to 60 days after purchase. But if you have a problem with your purchase, please get in touch immediately. We’re here for you every step of the way, we want to fix the problem and put a smile back on your face.
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