Terms & Conditions

Terms
The term 'TBCo' and 'The Tartan Blanket Co.' refers to the company The TBCo Limited which owns and operates the websites accessed via the domain name 'http://tartanblanketco.com including all subdomains and all domains which redirect to the above website. Any reference to 'TBCo' or 'The Tartan Blanket Co.' refers to the company, the websites and all content on the websites.
 
In order to comply with the French AGEC Law n° 2020-105 of February 10, 2020, TBCo has the following ADEME issued UIN numbers:
Textiles - Refashion UIN FR290983_11JLCP, Packaging - Leko UIN 1664364524703
 
 
Product Availability
It is important to note that information about our products does not amount to an offer by us to sell the products on that basis. Rather, it is an invitation to you to make us an offer to purchase that product on that basis, therefore references to orders placed by customers are deemed to be references to offers by such customers to purchase the relevant product from us. Although we will endeavour to supply you with the item requested, sometimes we may be unable to fulfil an order. In this instance, you will be informed at the earliest opportunity. Product images displayed on the website may occasionally differ from the respective product names, descriptions, or the actual product received due to changes in packaging and/or availability.

Special Offers
TBCo reserves the right to withdraw or modify special offers at any time. All products are sold on a first come first served basis and no further discounts may be applied. When free shipping is offered, we reserve the right to send via the most economical service.
 
Sale Edit
The Sale Edit offers up to 60% off selected products and selected lines only. All offers are subject to availability, while stocks last. Prices are correct at time of sending. TBCo reserves the right to update or withdraw this offer at any time and without notice. Not in conjunction with any other offer or promotion.
 
Newsletter Welcome Discount
The TBCo welcome newsletter discount entitles you to 10% off and can be applied to your first full-price item(s), excluding all gift cards, promotions & select collaborations. Minimum spend £60. One use per customer. Discount valid for 14 days from time of sending. Not in conjunction with any other offer. TBCo reserves the right to vary this offer or end this offer without notice. The discount code/minimum spend is based on GBP. Equivalent values in other currencies may differ slightly due to exchange rate fluctuations.
 
Free Gift With Orders Over £100
Receive a free gift when you spend over £100 online, excluding delivery costs. Not in conjunction with any other offer. To redeem, choose your free gift when prompted, after adding items to your cart. This offer is redeemable online only, to UK customers only. Valid from 9am, Friday 28th June 2024 until further notice. All offers are subject to availability, while stocks last. TBCo reserves the right to update or withdraw this offer at any time and without notice.
Free Picnic Carrier Offer
The TBCo Free Picnic Carrier Offer is available on all full price picnic blankets. Valid from 18.07.24, 08:00 BST. Discount automatically included in price. Shoulder straps and Small Picnic Blankets are not included. All offers are subject to availability, while stocks last. Prices are correct at time of sending. TBCo reserves the right to update or withdraw this offer at any time and without notice. Offer also available in-store.
 
TBCo Customer Survey 
On completion of the TBCo Survey the recipient will receive an email with a £15 discount code to be redeemed off their next TBCo purchase worth over £80. The code will be valid for 28 days from completion of the survey. Not in conjunction with any other offer and excludes Gift Card sales and items in our sale edit. TBCo. reserves the right to update or withdraw this offer at any time and without notice.

TBCo. Physical Gift Cards and e-Gift Cards
Full terms and conditions available here.

Refunds
If after we have accepted your order, or after you have received your order, and you wish to withdraw from the contract, you may do so by communicating that wish to us within 30 days of receiving the goods (providing the product is not 'custom made' or 'customised'). If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. Provided the goods are returned in the same condition as we supplied them to you, you may return them for a full refund.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return. 

We reserve the right to deduct the value of free gifts from refunds if not returned to us when you return other items from your order. Discount offers or free gifts that are subject to minimum spends / bundle prices may be lost if the requirements are no longer met after returns.

For a full refund we require the return of all items in PJ sets, including the bag and scrunchie. We reserve the right to deduct the value of the missing item from the refund amount.
 
Custom Made and Customised Products
A custom made product is any product where manufacturing has commenced upon receipt of an order from a customer, and the product is being made to supply that customer. Custom made products may or may not be made according to specification provided by the customer. A customised product is any product which has been manufactured or modified in accordance with specification provided by the customer (including product embroidery). Normal distance selling regulations do not apply for these products, and once manufacturing or modification has commenced, refunds or exchanges cannot be offered unless a the product is found to have an inherent manufacturing fault or has not been modified in accordance with the specification provided by the customer at the time of ordering.
 
Faulty Goods
If goods do not reach you in good condition, are significantly different to as advertised or are faulty, please contact us to arrange replacement. Shipping costs for the affected portion of delivery back to TBCo is at our expense. We will aim to acknowledge your complaint within 5 days and we will keep you informed about progress.  TBCo will only credit you for the items that have been damaged or are faulty upon safe return of the goods to us. We must be notified of damaged or faulty goods within 7 days of receipt.  TBCo will accept returns and give full refunds only in circumstances where the products have not been tampered with, worn or 'used' in any fashion. Your payment will be refunded within 14 days of the agreement to refund.
 
Delivery
Delivery will be made within the time frame specified according to your selected delivery method. Delivery to more remote areas of the UK or abroad, may take slightly longer.  TBCo will endeavour to deliver to you within the specified time, however, there may be instances when we cannot deliver within this time. If we realise that we cannot deliver to you within that time, we shall alert you as soon as possible to try to arrange another suitable time frame for delivery.  TBCo cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us. Please note that delivery times do not include order processing or item customisation times.
TBCo cannot be held responsible for failing to meet estimated delivery deadlines through situations that arise outwith our control (for example if an item is lost in the post). In situations where this occurs, TBCo will take appropriate action based on the level of insurance purchased. Deliveries sent without tracking or insurance will be subject to the postal service's standard compensation procedures which may involve significant delays in receiving compensation, and or compensation below the total order value.
 
VAT & Customs Charges
All prices shown exclude all applicable VAT, sales tax and import duty. If you place an order from outside the UK, it is your responsibility to cover any international customs charges or import tax.
 
Currencies
All prices are shown in UK £ Sterling. Any currency conversion shown is an estimate only, and the actual charge will be made in UK £ Sterling. Due to this, the value shown in a given currency other than UK £ Sterling may differ from the amount charged. The amount charged will depend on the chosen payment method's rate of conversion and may include additional charges.
  
Website Images
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.
 
Product Specification
All product information and technical specifications contained in 

TBCo are for guidance only; no responsibility can be taken for errors or omissions.

Data Protection
TBCo conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outwith TBCo, unless required to do so to process the order. For more details, please view our Privacy Policy.
 
Termination
TBCo reserves the right to abort access of our internet services if your behaviour is found to be discordant with these terms and conditions at any time.
 
Intellectual Property
No permission is given by TBCo in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on the  TBCo Website in which intellectual property rights subsist. ALL RIGHTS RESERVED.
 
Business Ownership
TBCo Ltd is owned and operated by Emma & Fergus Macdonald. Company Registration No. SC358594